How BlueFlame Boilers Works With You
From your very first enquiry through to long-term aftercare, we believe in a clear, straightforward process that keeps you informed and in control at every stage. There are no surprises, no hidden costs and no hard selling. Just honest, professional heating work carried out by fully qualified Gas Safe engineers who genuinely care about the job they do.
Here’s exactly what to expect when you work with BlueFlame Boilers.
Step 1: Get Your Online Quote
Fast, Tailored and Transparent
Getting started couldn’t be simpler. Use our online quote tool to tell us about your property, your existing heating system and what you need. Whether you’re looking for a new boiler, a repair, a powerflush, or an annual service, we’ll use the information you provide to begin building a quotation specific to you.
Every quote we provide is tailored to your individual requirements. We don’t offer generic pricing because no two homes are the same. If you have a straightforward replacement in mind, we can often provide an accurate quote quickly online. For more complex work, we’ll move to the next step.
Step 2: Survey
We Assess Your Home Properly Before We Recommend Anything
For larger jobs, particularly new boiler installations, central heating system upgrades or unvented cylinder work, we’ll survey to confirm your quote. This can be done in person at your home at a time that suits you.
During the survey, our engineer will assess your existing system, check pipework, measure your property’s heating demands and identify anything that needs to be factored into the installation. This thorough approach means your final quote is accurate and complete, with no unexpected additions once the work begins.
We believe total clarity from day one is the only way to work. You’ll know exactly what’s happening, why and what it will cost.
Step 3: Installation
Carried Out by Fully Qualified Engineers, on Time and with Minimum Disruption
Once you’ve accepted your quote and a date has been agreed, our engineers arrive on time and ready to work. We treat your home with respect, working tidily and keeping disruption to an absolute minimum throughout the job.
For new boiler fittings, most straightforward swaps are completed within a single day. More involved work, such as full central heating system installations or unvented cylinder fitting, may take longer, and we’ll always be upfront about timescales from the start.
Our engineers are fully Gas Safe registered and qualified across all of the services we offer. We only fit trusted brands, including Ideal, Glow Worm, Worcester Bosch and Vaillant, and we never cut corners on safety or quality. We won’t leave the job until you’re completely satisfied and your system is working exactly as it should be.
Step 4: Aftercare
We’re Here for the Long Term
Our commitment to you doesn’t end when we pack up our tools. Once your new boiler or heating system is in place, we’re here to support you with everything you need to keep it running well for years to come.
We offer annual boiler servicing at a fixed price of £99 + VAT, which keeps your system running safely and efficiently and protects your manufacturer’s warranty. For added peace of mind, ask about our Blue Flame Cover service plans, designed to give you ongoing protection and priority support without unexpected costs.
If you ever have a question about your system, notice something unusual or need a repair, our team is on hand and ready to help. We aim to have an engineer to your door within 12 to 24 hours, and where possible, we offer a same-day service for urgent jobs.
Why Homeowners Across Surrey Choose Us
We serve homeowners in Epsom, Ashtead, Guildford, Horley and Kingston Upon Thames who want a heating company they can rely on, not just for the installation itself but for the years that follow. Our approach is built on trust, transparency and genuine expertise.
Fully qualified, Gas Safe registered engineers
Engineers to your door within 12 to 24 hours
Same-day service available for urgent requirements
Tailored quotations with no hidden costs
Honest recommendations with no hard sell
Get in touch with BlueFlame Boilers to start your online quote or to ask any questions about our process.
